Complaints, complaints, complaints!
Mar 15th, 2009 | By Greg | Category: Calling all gurus, What's your take?Joel Comm just wrote a post about dealing with complaints.
While I thought his post touched on some good points, it seemed to me that it missed a few nuances to the story.
I posted a comment, which I’m also printing here.
(You can see Joel’s original post here.)
1) First and foremost, every complaint is an OPPORTUNITY in [...]
