When I saw an article on YahooTech titled “Media execs rocked by 15-year-old’s blunt, blistering analysis” I got pretty excited. I am always eager to see examples of teens defying the ageist perception that only “grownups” (heck, I’m in my forties and I am still waiting to “grow up”) can do real thinking or contribute [...]

Joel Comm just wrote a post about dealing with complaints.
While I thought his post touched on some good points, it seemed to me that it missed a few nuances to the story.
I posted a comment, which I’m also printing here.
(You can see Joel’s original post here.)
1) First and foremost, every complaint is an OPPORTUNITY in [...]

If you listen to Chris Anderson, FREE is the new business model to adopt. Chris’ article on Wired! magazine used the Gillette story to propose an age where movies would be distributed free-of-charge to the consumer, and theaters would only make money on the concessions. He mentions Gmail as a free offering from Google, and [...]

Recently Bloggingstocks collected a number of “ads gone bad” - ads which contained (or even centered on)  objectionably or inappropriate content (see also: MIT lab for brand cultures.) In some of these cases it’s actually hard to know if the faux-pas was intentional, a way to wink at the audience or create buzz - or [...]